European Business Improvements

”Improve constantly and forever“ - Edwards Deming

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Presentations
 
Welcome to European Business Improvements presentations section. Most contributed by the founders of European Business Improvements. Presentations are available upon request in pdf or ppt format. Most of the presentations will be free, but for some a small fee will be requested.
 
Browse and enjoy! 
 
Customer Care by Mark Rewhorn
Entry date: 140609
 
An introduction to 8D by Mark Rewhorn
Entry date: 140609
 
7 Wastes by Mark Rewhorn
Entry date: 140609
 
Customer Service by Dave Harris
Entry date: 061208
 
Kano Diagram by Mark Rewhorn
Entry date: 061208
 
Kami Shabai by Dave Harris
Entry date: 060908
 
Entry date: 060408
 
Measles Diagram by Mark Rewhorn
Entry date: 060408
 
Cost and Profit by Mark Rewhorn
Entry date: 060408
 
Commitment Top Down by Mark Rewhorn
Entry date: 060408
 
Classic vs. Classic vs. FTY  by Mark Rewhorn
Entry date: 050408
 
Decision Making Tools by Mark Rewhorn
Entry date: 020408